1. AGREEMENT

These Terms & Conditions ("Terms") govern all services provided by GYST Co. ("we", "us", "our").

By booking, purchasing, or using our services, you agree to these Terms.

2. SERVICES

GYST Co. provides marketing systems, automation, CRM implementation (including GoHighLevel),

website and funnel development, lead generation infrastructure, content strategy, and social media

management services.

Specific deliverables, timelines, and pricing will be outlined in your proposal, invoice, scope of work

(SOW), or written agreement.

We reserve the right to update or modify our service offerings at any time.

3. CLIENT RESPONSIBILITIES

Clients agree to:

• Provide accurate and complete information needed for delivery

• Provide timely access to required accounts/tools (e.g., GoHighLevel, website hosting, domain

registrar, social platforms)

• Respond to questions, approvals, and requests in a timely manner

• Use services for lawful purposes only

Delays caused by the client may impact timelines, delivery dates, and project outcomes.

4. COMMUNICATION + MEETINGS

We do not offer guaranteed availability via on-demand calls. Communication, check-ins, and meetings

are provided based on the service package and mutual availability.

Where applicable, meetings may be held by phone or video call.

5. PAYMENT TERMS

Currency

All pricing is listed in Canadian Dollars (CAD) unless otherwise stated in writing.

Deposits + start of work

Deposit requirements depend on the service type and will be confirmed in writing

(proposal/SOW/invoice).

For recurring contracts (30-day service periods):

• If the fee is under $1,000 per 30-day period, payment is due in full before work begins for that

30-day period.

• If the fee is $1,000 or more per 30-day period, the first 30-day period is due before work

begins.

• After the first 30-day period, invoices are issued on the 15th and are due within 15 days.

If payment is not received when due, work pauses until the account is brought current.

For one-time projects:

• Payment terms (including any deposit) will be stated in the proposal/SOW/invoice.

Unless otherwise stated in writing, deposits are non-refundable.

Invoice terms

Unless otherwise stated on the invoice:

• Invoices are due within 15 days of issue

• A final legal payment period of 30 days from the issue date applies

Late payments (interest)

Accounts overdue by 30 days accrue interest at 10% every 30 days, compounded (interest-on-interest).

Example: $100 → $110 after 30 days overdue → $121 after 60 days overdue.

Late payments may also result in:

• Pausing/suspension of services until the account is brought current

• Collection action if required

6. REFUND POLICY

Refunds are considered on a case-by-case basis.

Refunds are generally not provided for:

• Completed services

• Work already delivered or approved

• Custom builds (websites, funnels, automations, templates)

• Digital deliverables

• Time-based services already performed

7. CANCELLATIONS + RESCHEDULING

Client cancellations

• If a scheduled meeting is included in your services, at least 48 hours’ notice is required to

reschedule.

• Late cancellations or missed meetings may be considered used sessions and may be charged in

full.

Monthly contract cancellation

• Monthly service agreements require 60 days’ written notice to cancel (2 months).

• Unless otherwise agreed in writing, monthly contracts have a minimum 6-month term.

Company cancellations

If we need to reschedule due to unforeseen circumstances, you will receive either:

• A full refund for that specific session (if applicable), or

• A service credit / rescheduled time

8. TERMINATION OF SERVICES

We may terminate or pause services if:

• Payment obligations are not met

• Terms are violated

• Inappropriate or abusive behavior occurs

Clients remain responsible for amounts due for work completed, committed costs, and any applicable

notice period.

Early termination considerations (good-faith)

If a client believes the engagement is not producing reasonable, tangible progress relative to the agreed

scope, the parties will discuss a good-faith resolution. Any early termination terms (if applicable) must

be agreed in writing.

9. INTELLECTUAL PROPERTY

Unless otherwise agreed in writing:

• GYST Co. retains ownership of internal frameworks, templates, automation logic, processes,

and know-how.

• Upon full payment, the client receives a license to use delivered assets created specifically for

the client (e.g., funnels, copy, graphics, workflows) for their business.

Clients may not resell, redistribute, or claim ownership of GYST Co. proprietary materials.

10. THIRD-PARTY TOOLS + ACCOUNTS

Some services rely on third-party platforms (e.g., GoHighLevel, Meta, Google, website hosting).

Clients are responsible for third-party fees, subscriptions, and compliance with those platforms’ terms.

GYST Co. is not responsible for platform outages, policy changes, account restrictions, or penalties

imposed by third parties.

GoHighLevel sub-account access-only

If a client purchases a GoHighLevel sub-account through GYST Co. without ongoing services, the fee

may be as low as $25/month for account access only (user creation / access provisioning). This does

not include setup, management, support, troubleshooting, or ongoing work unless separately agreed in

writing.

11. LIMITATION OF LIABILITY

GYST Co. is not responsible for indirect or consequential damages.

To the maximum extent permitted by law, total liability is limited to the amount paid for services in the

30 days prior to the event giving rise to the claim.

11A. NO GUARANTEES / NO PROMISED OUTCOMES

Marketing, social media, and automation results depend on many factors outside of GYST Co.’s

control (including offer, budget, market conditions, platform policies, account history, audience, and

client responsiveness).

GYST Co. does not guarantee specific outcomes such as revenue, profit, lead volume, follower growth,

reach, engagement, or conversion rates unless explicitly stated in writing.

12. PRIVACY

Client information is handled in accordance with our Privacy Policy.

13. GOVERNING LAW

These Terms are governed by the laws of Alberta, Canada.

14. UPDATES

We may update these Terms at any time. Continued use of services indicates acceptance of any

changes.

15. CONTACT INFORMATION

Email: [email protected]

NOTES

• Payment plans are not offered unless agreed in writing.

• Many terms depend on the specific service and will be confirmed in your

proposal/SOW/invoice.

• Liability is limited as described in Section 11.